Frequently asked questions
What does a typical home consult look like?
After booking, I will confirm your appointment and electronically send consent forms and health history intake forms for yourself and your baby. Please complete these prior to your appointment.
On the day of your appointment, I will review all concerns and complete a full feeding assessment, complete with an oral assessment of your baby and a breast assessment if indicated. I will offer a preliminary plan of care at that time. You will receive a full detailed plan of care within 24 hours of our visit complete with further recommendations, follow up, and referrals if necessary.
What does a typical virtual consult look like?
Virtual consults operate similar to home consults. Similarly I ask that you complete your consent forms and intake forms prior to our scheduled appointment.
These appointments will be conducted in a protected 'virtual meeting room' to protect the privacy of you and your baby. These visits can be so effective! I am unable to complete a weighted feed during these appointments, but with your help can complete a significantly detailed assessment. It is helpful to have your support person present to manage the video device.
Much like a home consult, I will give preliminary advice at the time of our visit, followed by a detailed care plan sent to you within 24 hours.
What steps are you taking to help ensure safe care?
The Milk Academy believes in safe care, transparency, and flexibility during this unique time we all are living in.
During case surges: your IBCLC will partake in bi-weekly PCR testing. She is vaccinated and boosted for COVID 19, and up to date on the influenza vaccine.
During your visit: Proper PPE (masks and gloves) will be worn by the lactation provider. Clients will be asked to mask during COVID case surges and based on recommendations from local health departments. All equipment will be wiped and sanitized with virucidal wipes prior to and after each appointment.
Please contact me if you or someone in your household has been exposed or are experiencing any symptoms of illness. We will work something out to reschedule, switch to telehealth, or provide alternative safe care. Let's keep each other safe.
What is your policy for payment and cancellations?
Payment for services will be due at the time of booking for self pay clients.
Regarding reschedules: I get it. You do not have to explain yourself to me if you need to reschedule your appointment, please do so through my booking site. If you do not see something that works for you, Give yourself grace, send me an email, and we will work it out.
If you are cancelling your appointment completely without rescheduling, I will collect a cancellation fee of $25.00 and issue a refund of the remainder.
Please contact me if you need breastfeeding support and cannot afford to pay at this time. I offer a sliding scale for Medicaid and WIC recipients, and also a discount if you are experiencing any financial hardships.
What kind of follow up do you offer after our visit?
After each virtual and home consultation, I offer free follow up via text or email for 7 days following your consultation. This is intended to help answer any simple follow up questions after our visit.
*Please note that while I will do my best to get back to you as soon as possible, I may not get back to you during late hours or on the weekends. If your concern is urgent, please call my cell and leave me a message and I will expedite your follow up questions to the best of my ability.
If a repeat follow up (virtual or in home) is recommended, I will communicate that with you in your care plan and you can schedule what works for you on my booking site.
Do you accept health insurance?
Good News! The Milk Academy has partnered with Lactation Network to cover six visits with the following plans: BCBS PPO, United PPO, Anthem BCBS PPO & Cigna PPO. You must have preapproval from Lactation Network prior to booking a visit with me. Read about the process in the "Services" page.
Self Pay Clients: You will be supplied with a superbill after our visit to submit to your individual health insurance carrier for reimbursement. Under the Affordable Care Act, Breastfeeding services are considered preventative care and should be covered, although I cannot guarantee reimbursement. Please contact your insurance carrier regarding this.
Aetna carriers: hang tight! I'm on track to accept Aetna this fall!
Gift Cards and Promos
Do you offer gift cards? How about promos?
Breastfeeding support is the PERFECT gift for a new parent, or an expecting mama. I do offer gift cards! Please visit the "Milk Merch" page to purchase.
Promos? Of course! I do offer promotions, giveaways, and specials throughout the year. Sign up for my email list to be notified when those occur! You can also follow me on instagram to keep up to date with any special events and happenings.
What areas do you currently accept clients from?
The Milk Academy currently services the greater Denver/Boulder area in the defined areas highlighted here. If you are outside of my service area (typically anything outside of a 40 minute drive or >30 miles) for in home appointments, you can still book an appointment with me and I will issue a $25 travel fee if it is within reasonable accommodation. If I am unable to accommodate your appointment, I will notify you and provide you with additional IBCLC recommendations in your area.
If you are outside of my service area (including another state), consider a Virtual Consultation!