Frequently asked questions
Home Consults
What does a typical home consult look like?
After booking, I will confirm your appointment and electronically send consent forms and health history intake forms for yourself and your baby. Please complete these prior to your appointment.
On the day of your appointment, I will review all concerns and complete a full feeding assessment, complete with an oral assessment of your baby and a breast assessment if indicated. I will offer a preliminary plan of care at that time. You will receive a full detailed plan of care within 24 hours of our visit complete with further recommendations, follow up, and referrals if necessary.
Virtual Consults
What does a typical virtual consult look like?
Virtual consults operate similar to home consults. Similarly I ask that you complete your consent forms and intake forms prior to our scheduled appointment.
These appointments will be conducted in a protected 'virtual meeting room' to protect the privacy of you and your baby. These visits can be so effective! I am unable to complete a weighted feed during these appointments, but with your help can complete a significantly detailed assessment. It is helpful to have your support person present to manage the video device.
Much like a home consult, I will give preliminary advice at the time of our visit, followed by a detailed care plan sent to you within 24 hours.
Illness
Information
What steps are you taking to help ensure safe care?
The Milk Academy believes in safe care, transparency, and flexibility during when caring for you and your newborn.
During your visit: our IBCLCs will wear gloves during all hands on exams of you and your baby. All equipment will be wiped and sanitized with virucidal wipes prior to and after each appointment. We are happy to mask if you would like during your visit.
Please contact me if you or someone in your household has been exposed or are experiencing any symptoms of illness. We will work something out to reschedule, switch to telehealth, or provide alternative safe care. Let's keep each other safe.
Payment and
Cancellations
What is your policy for payment and cancellations?
Payment for services will be due at the time of booking for self pay clients.
Regarding reschedules: I get it. You do not have to explain yourself to me if you need to reschedule your appointment, please do so through my booking site. If you do not see something that works for you, Give yourself grace, send me an email, and we will work it out.
If you are cancelling your appointment completely without rescheduling, I will collect a cancellation fee of $50.00 and issue a refund of the remainder.
Please contact me if you need breastfeeding support and cannot afford to pay at this time.
Follow up
What kind of follow up do you offer after our visit?
After each virtual and home consultation, we offer free follow up via our secure portal for 7 days following your consultation. This is intended to help answer any simple follow up questions after our visit.
*Please note that while we will do our best to get back to you as soon as possible, we may not get back to you during late hours or on the weekends. If your concern is urgent, please contact your baby's on call pediatric provider.
If a repeat follow up (virtual or in home) is recommended, we will communicate that with you in your care plan and you can schedule what works for you on our booking site.
Insurance
Do you accept health insurance?
The Milk Academy is in network directly with Cigna, Aetna, and Meritain.
We currently are negotiating contracts with United Health Care, UMR, and Colorado Medicaid.
Lactation support is covered under the Affordable Care Act at 100% as preventative care, however we are always subject to your specific insurance plan's co-pays and cost sharing. If you are using insurance for your visit, you will fill out your insurance information when booking your appointment, and then we will confirm your coverage and confirm your appointment within 24 hours.
Please note: there is a $40.00 admin fee for ALL insurance visits in office, and a $50.00 admin/travel fee for home visits.
Gift Cards and Promos
Do you offer gift cards? How about promos?
Breastfeeding support is the PERFECT gift for a new parent, or an expecting mama. I do offer gift cards! Please visit the "Milk Merch" page to purchase.
Promos? Of course! I do offer promotions, giveaways, and specials throughout the year. You can follow me on Instagram for latest updates.
Service Area
What areas do you currently accept clients from?
The Milk Academy has several service locations depending on your IBCLC.
Brittani does primarily office visits, and a first postpartum visit in your home for established prenatal clients if you are within 15-20 minutes from her office on 38th and Sheridan.
Heather covers home visits in the north Denver Metro area including: Westminster, Arvada, Louisville, Lafayette, Broomfield, and down to the Regis University Area if schedule allows.
If you are outside of our service area (including another state), consider a Virtual Consultation!